Submit a document including: 1 to 4 page synopsis describing the case study, and answers to Presentation Components listed below.

Synopsis - Provide an in-depth 1 to 4-page description of the case study, including:
• Intent of the project/program/service
• Anticipated and actual outcomes
• Costs and/or Savings, if any
• Identify innovative characteristics
• Obstacles and Results achieved
• Any new issues/problems (unintended consequences or things you didn’t expect) you encountered as a result of your program

Presentation Components
Innovation/Creativity
• How did the program/project/service, etc. improve the organization?
• Were new technologies used?
  o If yes, what methods and/or applications did you implement?
• Was a private consultant used?
   o If yes, describe their involvement; and
   o Identify the consultant and/or firm, including contact information
Outcomes Achieved
• What customer/community needs and expectations were
   identified and fulfilled?
• Has service delivery been enhanced?
• Did the initiative improve access to your government? If yes, how?
• Has the health of the community improved as a result? If yes, how?
    Applicable Results & Real World Practicality
     • What practical applications could you share if selected?
          • How applicable is the project/program/service to other local
               governments?
                     • What results/outcomes will you be able to share?
                             • Please include any performance measures if applicable
Case Study Presentation
• Briefly describe what your case study presentation might include. For example:
o PowerPoint, Video
o Group Activity
o Handout materials
o Live demonstration(s)

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